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We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if the customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to the sender. No exceptions will be made.
• DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY, LEGGINGS AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
• SALE ITEMS
• SPECIAL PRICE/DISCOUNTED PRICE ITEMS
• CLEARANCE ITEMS
• DOOR BUSTERS
• ANY ITEMS PRICED AT $12.99 AND UP
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by filling out a return form that can be found at the bottom of the website footer links. In the return form please include 1/ order number 2/ item(s) name requesting to be returned, if any case it’s more than one item, place any additional names in the more detail box, 3/ Order ID number and code, and 4/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 1208 N. Boyce St., City of Gastonia, NC 28052.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Chiclubwear.com will NOT be responsible for any Customs tax/duties cost and fees.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Chiclubwear.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If the package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).